Chính Sách Hoàn Tiền
Refund Policy
A transparent commitment to your rights after the first 3 sessions.
1. Are you eligible?
Our policy applies if you meet the core condition below after completing the first 3 sessions of your treatment.
Less than 50% hair reduction
2. What is the request process?
To ensure your rights, simply follow the 2-step process with the clear timelines below.
Submit Photos for Record
When: 14 days after the 3rd session
Take clear photos of the treated area to document its condition and send them to us.
Schedule an In-Person Check-up
When: Between the 3rd and 4th week
Schedule an appointment for our specialist to perform an in-person check-up and accurately assess the results.
3. What are your options?
If we confirm you are eligible under the policy, you can choose one of the two fair options below.
Receive Free Re-treatment
We will provide the same number of sessions you've had again, free of charge, to ensure you achieve the desired results.
Get a Full Refund
We will refund the full amount you paid for the treatment package.
Note: If you paid by credit card and request a cash refund, a 4% bank processing fee will be deducted from the refund amount.
4. Important Terms
- ℹ️ The policy will be void if the request process (Section 2) is not followed within the specified deadlines.
- ℹ️ This commitment is valid only for the first three (03) sessions of the treatment.
Why the First 3 Sessions?
Everyone's skin and hair structure is different. Applying a fixed energy level from the start may not be safe or achieve optimal results.
During the first 3 sessions, our specialist will carefully adjust the energy levels to find the most suitable parameters for you. This process aims to balance the two most important factors: absolute safety for your skin and the highest hair removal effectiveness.